Lalexi — Overview
WhatsApp, Telegram and MAX in one place: a shared inbox, mass messaging, warm-up and message accounting.
Lalexi is a shared workspace for talking to customers on messengers. Conversations from WhatsApp, Telegram, MAX, Zalo, Viber, Avito, Cian and your website arrive in a single shared chat list, and your team answers them together.
On top of that, Lalexi adds tools for growth: mass messaging from .xlsx
with AI rephrasing, warm-up for new numbers so they don't get blocked,
transparent message usage accounting and automatic quality control of
conversations.
Get started
Rollout
How a launch goes: the workspace, the questionnaire, the web chat first.
Quick start
Signing in, where things live and first steps.
Connections
Every channel: WhatsApp, Telegram, MAX, bots and the website chat — a guide each.
New message
Message a new contact first.
Mass messaging
Send to a list from .xlsx.
Where things live
- Settings → Inboxes — connect WhatsApp, Telegram, MAX, bots and the website chat; every Lalexi channel has a Connection tab: status, who added it, which chats to mirror, history import.
- New message (next to the search box) — message a new contact first.
- Campaigns — mass messaging from
.xlsxwith AI rephrasing, and warm-up for new numbers. - Reports — usage of paid and free messages, workspace limits, quality control against five points, SLA.
- Settings → Agents — invites, roles and access.
- Settings → SLA — first response, next response and resolution deadlines.
- Settings → Request a feature — ask for a capability or suggest an idea; we reply in person.
- Documentation — the menu under your name, bottom left.