Mass messaging

Mass messaging sends messages to a list of contacts that you upload as an .xlsx file. Each row in the file is a separate message with its own recipient, text and sender.

The section lives under Campaigns → Mass messaging.

Creating a campaign

1. Open Campaigns → Mass messaging.
2. Under New campaign give the campaign a name.
3. Download the .xlsx template — it lists the available sender ids and the expected columns.
4. Fill the file in and pick it with Choose .xlsx file.
5. Click Create campaign.

Sending from an account group

An administrator can send a campaign not from a set number but from an account group: in the form pick Send from → Account groups and tick the groups. It also works from the file: a Group column with the group's name, several separated by commas. The names are on the Groups sheet of the template.

• A message goes out from a live account of the group, one at a time per account, with the delay you set. The account is picked when the message is due, so an account that drops out mid-campaign takes nothing with it: the rest goes out from the others.
• A row with a Sender goes out from it, as usual.
• A row for a group needs a Phone: a chat belongs to one account, so ChatId does not work here. A row fills in either Sender or Group.
• When no account is live, the messages wait and the campaign page says so. After 72 hours of waiting they fail.

AI rephrasing

Below the form there is an AI rephrasing prompt field — how the AI should rewrite the messages (tone, style, language); keep it with Save prompt. Then, on the campaign page, you can rephrase all messages or only the selected ones. This helps make a campaign feel less templated.

Scheduling and sending

The campaign page shows a table with columns: Name, Phone, Chat ID, Sender, Message, Delay, Status, Scheduled, Sent.

• Schedule all or selected — set the send time (shown in your time zone).
• Cancel campaign — unsent messages won't go out.

Message statuses

The main statuses you'll see:

Reporting

Campaign results are visible in the reports: filter conversations by the campaign label or by the mass_campaign_name attribute with the campaign name.